OnBase for Accounts Receivable (AR)

From the initial customer order until the final payment is received, the OnBase Accounts Receivable (AR) solution automates the entire process. With documentation ranging from purchase orders (POs), proofs of delivery, invoices, activity reports, letters and other correspondences in OnBase, AR departments can utilise documents in a more timely manner to

• Send bills with supporting documents via physical mail, CD, e-mail, fax or the Web more quickly, enhancing revenue recognition
• Resolve customer disputes immediately with real-time access to complete files, increasing customer satisfaction
• Decrease man-hours by processing a higher volume of work in less time with automatic rules-based processing and routing
• Reduce collection cycle time to decrease outstanding balance totals and increase capital

By implementing OnBase, AR departments can significantly improve the collection process. The OnBase Workflow module automatically routes documents through the appropriate steps, sending e-mail notifications and reminders to those who need to take action to even further speed up the process. The innate audit trail within OnBase and Workflow then not only proves business rules were followed to ease compliance with regulations such as SOX, but it also provides insight into process timing and identifies possible bottlenecks.

Relevant documents, whether they are scanned images, documents that have been processed in using COLD/ERM or from a seamlessly integrated third-party application, can be included in the billing package generated using OnBase Image Statements. By incorporating supporting documentation, bills can be more accurate and are subject to less controversy.

If a dispute does arise, OnBase can also improve dispute resolution where necessary. Using WorkView customer service representatives will have all relevant documents in a single interface. With documents at hand, they can resolve disputes while on the phone, reducing both callbacks and day sales outstanding. Should a dispute escalate, OnBase Collaboration allows organisations to create a space for multiple parties to interact, provide feedback, share documents and conduct Web-based conferences with individuals outside of an organisation.